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Milan, 24 February 2020 Comdata, one of the leading innovative global service providers in Customer Management BPO, has been recognized as “a Leader” for 2020 in the global NEAT vendor evaluation for Cognitive Customer Experience by leading research and analysis firm NelsonHall.

The Cognitive Consumer Experience (CCX) represents the future of consumers’ needs and expectations management, matching the human skills and empathy with artificial intelligence, automation and data analysis. The target is to make smarter, faster and completely satisfying the consumer experience. The NEAT evaluation recognizes Comdata’s approach, which is focused on digital transformation and its commitment to provide innovative solutions for its clients.

The NelsonHall evaluation recognizes Comdata’s commitment to designing advanced cognitive solutions. Thanks to Comdata Digital, in fact, the company decided to structure a dedicated team of approximately 250 highly specialized resource, with developers, statistics and big data experts, business analysts and process consultants among them. The team is based in Europe - Italy, France, Spain and UK - to satisfy global and local clients operating in different sectors such as banking, telco, energy, insurance and retail.

Alessandro Zunino, CEO of Comdata, declared: “The market for customer management services based on the cognitive approach is expanding seven times faster than the average of traditional services; therefore, the ability to integrate the human approach with technological innovation will become the key to satisfy consumers. NelsonHall’s acknowledgment certifies our international commitment and incites us to provide our clients with new solutions which meet their needs”.

Ivan Kotzev, NelsonHall Lead CX Analyst, said: “As brands look to reinvent their CX by targeting microjourneys and optimizing service/product details, Comdata brings strong consulting and technology experience for sub-process re-design, bot orchestration, and proactive support using machine learning.”

The NEAT (NelsonHall Vendor Evaluation and Assessment) is one of the most important models of assessment to estimate the suppliers’ ability to offer immediate benefits and deliver against clients’ future needs. The result is determined by a combination of evaluations by analysts and clients’ feedback about the suppliers examined. Every year, many NEAT vendor evaluations are released by NelsonHall, which is the leading business process and IT services research and analysis firm.

 

About Comdata

Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We have been helping clients to maximize their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries. We offer a full range of services, from outsourcing of customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, process and technology. Headquartered in Milan, Comdata delivered global revenues of approx. €1 billion in 2019, with more than 670 clients, including some of the biggest names in telecom, energy, banking, industry, retail and e-commerce.

 

About NelsonHall

NelsonHall is the leading global analyst firm dedicated to helping organizations understand the ‘art of the possible’ in digital operations transformation. With analysts in the U.S., U.K., and Continental Europe, NelsonHall provides buy-side organizations with detailed, critical information on markets and vendors (including NEAT assessments) that helps them make fast and highly informed sourcing decisions. And for vendors, NelsonHall provides deep knowledge of market dynamics and user requirements to help them hone their go-to-market strategies. NelsonHall’s research is based on rigorous, primary research, and is widely respected for the quality, depth and insight of its analysis.

 

Contact 
Comdata Group 
Rina Porta Salvago
Global Marketing & Communications Manager
Mob: +39 342 7601800 - Email: rina.portasalvago@comdatagroup.com

Marta Equius
Mob. +39 388 8680583 - Email: marta.esquius@consultant.comdatagroup.com

Weber Shandwick Italia 
Marco Pedrazzini – +393470369222 – mpedrazzini@webershandwick.it