Mr. Didier succeeds Alessandro Zunino who has resigned from the Company. The Company’s Board of Directors thanks Alessandro Zunino for leading the Group during the last year and successfully navigating the complex situation created by the pandemic. In 2020, Comdata proved to be resilient during the Covid-19 pandemic and – thanks to its quick response to the crisis – has been able to deliver performance in line with pre-Covid-19 levels.
Having been CEO of Comdata France since 2017, Mr. Didier retains this position alongside his new appointment as Group CEO. He brings a wealth of experience in the BPO-Customer Management sector through both his time leading Comdata in France where he was responsible for the consolidation of the French market and also as President of the French Contact Center Professional Association, a position he held for three years.
Maxime Didier is supported by a talented and experienced team, well-positioning Comdata for its next phase of growth.
“Comdata has been able to quickly respond to the pandemic through providing safety for our employees, and new levels of efficiency and improved services for our clients. Our business proved itself to be resilient and we are now ready to contribute to shaping the future of customer interactions. Maxime is a seasoned executive, and we are delighted to appoint him to lead the company and look forward to seeing him embrace the opportunities ahead.”
“To be appointed Group CEO is an incredible honour and an exciting challenge for me; and I thank Massimo and the Board for their support. With this role, I have the opportunity to improve the relationship between brands and customers, in a new landscape where the digitalization of services is key. I am focused on growing the business and enhancing the contribution of our passionate employees, who in every part of the world, from their homes or our sites, are building on the success of Comdata.”
In the last five years, Comdata has achieved strong performance, becoming one of the top 10 Global Customer Management BPO providers. Turnover increased threefold from 2015 to 2019.
The Covid-19 context has been a powerful accelerator of digital transformation and has opened new opportunities for growth. It is against this backdrop that the Board of Directors decided to appoint Maxime Didier as Group CEO to leverage technology-driven shifts in Customer Management.
Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We have been helping clients to maximize their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries. We offer a full range of services, from outsourcing of customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, process, and technology. Headquartered in Milan, Comdata had global revenues of approx. €1 billion in 2019, with more than 670 clients, including some of the biggest names in telecom, energy, banking, manufacturing, retail, and e-commerce.
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